Job Description
Our STARS deliver a consistently high‑end, comprehensive, and discreet security‑focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information in a knowledgeable, professional, and service‑oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best‑in‑class Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced and strong Admin focused, Front of House, Brand Ambassador to join our STARS team working for one of our high‑profile clients in East Kilbride, G75 0RD.
STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third‑party vendor management, all combined with a discreet and vigilant security service.
Location: East Kilbride, G75 0RD
- 45 hours per week
- Monday – Friday
- 10:00 – 19:00
- £17.00 per hour
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Coordinate and manage internal and external visitors to the site, including assisting them with travel logistics and ensuring all visitors, guests and employees are inducted to site
- Deliver a consistently high‑end customer focused experience
- Embody a high‑performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Coordinate site staff meetings, minute meetings and update relevant metric material
- Assist in emergency situations
- Create and manage ISO and internal audit UK site compliance material
- Act as employee engagement & communication manager with specific tasks including: plan bi‑monthly UK communication meetings, draft internal and external promotional material, coordinate employee feedback sessions and internal social media
- Provide timely and accurate information, responding appropriately to varying and fast‑changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
- 5‑year checkable history
- Exceptional customer service skills
- Computer literate
Essential skills:
- Working knowledge and experience of administrative computer packages such as MS Office, GSuite, etc.
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high‑level service
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or customer‑facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Benefits
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and physical health plans
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva bus travel
- Mortgage advice
- Payroll ISA’s
- Eligibility for Costco membership
- Support with further education
- 100’s of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership development programs both local and global
EEO Statement
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, our Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.
Your benefits include: STRIVE – Securitas Perks, dental plans, HSF Health Plan, cycle to work, Specsavers discounts, WeCare, Toothfairy, pension plan, Payroll ISA, free mortgage advice, Go & Live, and a death in service benefit for permanent employees.
#J-18808-Ljbffr…