Support Lead: AI-Driven, SLA‑Champion

Legl is building the operating system for modern legal services. We seek a Support Lead to manage frontline channels across live chat, phone and email, ensuring fast, accurate responses and adherence to SLAs.

You will own the knowledge base, drive AI-enabled resolutions, handle escalations with composure, and feed product insights to reduce tickets. This role suits a metrics-driven leader who can coach a team in a lean, high‑impact environment.

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