At Pimlico Plumbers, one of London’s most recognised and trusted home‑service brands, every customer enquiry matters. As a Booking Coordinator, you’ll play a key role in turning incoming enquiries into confirmed bookings, supporting both our customers and our franchisees.
Based in our busy Lambeth contact centre, this role combines sales, customer service, and coordination. You’ll be speaking with customers who genuinely need our services, helping them understand their options, securing bookings, and ensuring jobs are scheduled efficiently.
If you’re confident, organised, and comfortable with a performance‑driven environment, this role offers a great opportunity to build experience with a premium household name.
What You’ll Be Doing
- Handling inbound customer enquiries and converting them into confirmed bookings
- Using effective questioning and sales skills to identify upsell or cross‑sell opportunities
- Scheduling engineers efficiently to support customer satisfaction and operational performance
- Accurately recording job details in our CRM so engineers arrive fully prepared
- Providing clear, professional customer service via phone, email, and chat
- Representing the Pimlico Plumbers brand with consistency and care at every interaction
What You’ll Bring
- Previous sales or conversion‑focused experience, ideally in a call‑centre or customer environment
- Strong communication skills and the ability to build rapport quickly
- Confidence working in a fast‑paced, high‑volume setting
- Good attention to detail and comfort using CRM systems
- A genuine commitment to delivering a high standard of customer service
- Motivation to meet targets and contribute to team success
About the Role
This position blends three important areas:
- Sales – securing bookings and identifying opportunities
- Customer Service – offering a supportive, professional experience
- Administration – ensuring information is accurate and complete
- This role is fully office‑based
Shifts & Compensation
- 8‑hour shifts between 7am and 10:30pm, including alternate weekends
- 10% uplift in base day‑rate when working 12:30pm to 8pm OR 2pm to 10:30pm
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