Customer Accounts Representative (CAR)
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.
This role is hybrid, requiring one fixed office day per week (typically Thursday) and possibly additional days as needed.
We’re looking for an individual with at least 12 months of experience in bank reconciliation or payments, who can build upon their knowledge and gain exposure to broader finance operations.
What You’ll Be Doing
- Work at the heart of the business where money moves in and out every day.
- Apply and expand your understanding of bank reconciliation, BACS processes, and financial accuracy.
- Support day‑to‑day banking operations, including payments, suspense queues, and DCA posting.
- Help manage invoices and purchase order processes, linking them to overall financial performance.
- Liaise with internal teams to ensure correct payment and invoice information is shared and actioned.
- Gain exposure to Bottom Line Reporting and commercial finance insights.
- Suggest improvements and help shape better processes.
- Be a go‑to contact for cross‑departmental queries, helping colleagues across the business navigate payment and invoice processes with clarity and confidence.
Essential Criteria
- Minimum 12 months’ experience in banking, payments, or a similar finance role.
- A keen interest in finance, numbers, and business processes.
- Strong attention to detail and good organisational skills.
- Confidence to ask questions, collaborate with others, and get stuck in.
- A proactive attitude and a willingness to learn.
- Familiarity with front & back office systems is desirable.
Benefits and Culture
We take pride in being a diverse and inclusive business. It’s a place where you can Be You, show up as you are, and grow at a pace that suits you.
Key benefits: up to £3,600 of free shares each year after one year of service; 33 days holiday (including bank holidays) upon joining, increasing to 38 days with tenure; the option to buy or sell up to five additional days of leave; comprehensive benefits ensuring a good work‑life balance.
As a Disability Confident Leader, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
We are committed to ensuring your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
We are proud to have been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years.
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