Job Introduction
Hours: 6.5 hours per week.
Job Title: Customer Service Assistant – Letchworth
Starting Salary: £25,185 (pro rata for part‑time), opportunity to progress to £25,583 per annum.
Hours: 6.5 hours per week.
Location: Letchworth Library
Contract Type: Permanent
Directorate: Resources
About The Team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
About The Role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer‑facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
Letchworth Library is a welcoming community hub in the heart of the world’s first Garden City. We offer a wide range of services including book lending, computers, family learning activities and community programmes for all ages. As a busy and vibrant library, we work to support learning, literacy, wellbeing and social connection across our local community.
Essential
About you
- Knowledge of and/or experience of working in a customer‑focused environment
- Evidence of understanding and application of good customer service principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Further information about the legal requirement can be found here.
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