Assistant Manager – Gloucester

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. The day‑to‑day role is to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role includes opening and closing the business and managing the shop operations in the Shop Manager’s absence.

Role Profile

Job Title: Assistant ManagerFunction/Department: RetailReporting To: Shop ManagerLocation: Gloucester

Key Responsibilities

• Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
• In the absence of the Shop Manager, lead the operation and running of the shop, including: opening and closing the shop, managing and guiding the shop team, and overseeing cash management procedures.
• Manage and utilize the company Time and Attendance system, ensuring adherence from the shop team.
• Lead by example, driving the team to maintain shop presentation standards.
• Encourage colleagues to share ideas for improvement and better service.
• Stay focused on shop results, identifying opportunities and motivating the team to high standards.
• Provide outstanding customer experience, educating the team to deliver excellent customer service.
• Accurately take and process customer bets through multiple channels, including betting terminals and the EPOS system.
• Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
• Ensure the shop adheres to all operational procedures, including cash management and security.
• Adhere to Social Responsibility duties.

Knowledge, Skills and Experience – Essential

• Confidently lead a team and inspire others.
• Build excellent working relationships with colleagues.
• Operate with trust and integrity, being an excellent role model.
• Excellent communicator, providing clear guidance and feedback to team members and customers.
• Adaptable to different situations, leading from the front with new ideas.
• Problem‑solve and think creatively.
• Energy and drive to develop yourself and others continuously.
• Customer‑service focused.
• Enthusiastic people person.
• Strong interest in sporting industry/events, building rapport with customers.
• Ambitious and driven to progress within the company.
• Promote the company brand and drive results, getting the team to work at a high standard.

Desirable Skills and Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience welcomed but not essential; full training provided to expand knowledge in sport and betting.

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