Job Overview
Equans is looking for a CCTV Control Room Operator to join our team at the National Operations Centre, Stoke on Trent, Staffordshire (ST4 1AY) on a 12‑month fixed‑term contract. This is a full‑time role, 42 hours per week, with an annual salary of £29,455.58 and benefits package.
Shift Pattern
24/7 shift pattern – 4 days 0700‑1900, 4 days off, 4 nights 1900‑0700, 4 days off.
Responsibilities
• Perform a key role in all aspects of the National Operations Centre, managing site alarm activations, including CCTV verification and facilitate appropriate escalation.• Respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.
What we offer you
- Paid days annual leave (plus public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Cycle to work scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks (Accessibility, Encompass, RISE, Women Together, Working Parents, Young Professionals)
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who we’re looking for
- Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer‑focused environment.
- Maths and English GCSE Grade C and above.
- Excellent working knowledge of IT, experience with Microsoft Office 365 package including Teams, Outlook, SharePoint, Excel & Word.
- Experience of contributing to incident management / command and control operations.
- Previous security or service desk experience and experience/training in fire safety and first aid.
- Previous CCTV & access control knowledge and an understanding of CCTV operations and equipment.
- Excellent communication skills, high standards of written and spoken English, ability to maintain accurate incident logs and gather evidential information.
- SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements.
Equal Opportunities
Equans welcomes applications from women, ethnically diverse individuals, people with disabilities and all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role you must have evidence of the right to work in the UK. Certain roles may require a Disclosure check.
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