Salary: £32,800 – £38,700 per annum
Location: Nottingham
Hours: 35 hours per week
Closing Date: 23/07/2026 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 12 days at 23:59 BST.
The Vacancy
This role is Fixed Term until 31 March 2027.
Are you passionate about building strong partnerships, improving services and making a real difference to customers’ lives?
We’re looking for a proactive and relationship-focused Services Coordinator to join our Homes and Wellbeing team. In this varied role, you’ll work closely with managing agents, support providers, colleagues and customers to ensure services are delivered to the highest standard across our communities.
This is an excellent opportunity for someone who enjoys working collaboratively, using data to drive improvements, and building positive relationships that help services thrive.
What You’ll Be Doing
- Act as the main point of contact for managing agents, support providers and other external partners.
- Build and maintain effective working relationships with customers, colleagues and stakeholders.
- Monitor contracts, service level agreements and performance measures to ensure agreed standards are achieved.
- Produce, analyse and present KPI reports and management information to support decision-making and continuous improvement.
- Monitor budgets, review expenditure and identify opportunities to achieve value for money.
- Investigate and resolve issues, working collaboratively with partners to deliver positive outcomes.
- Support service reviews and improvement initiatives, ensuring customers remain at the heart of everything we do.
What You’ll Bring
We’re looking for someone with a combination of analytical ability, organisational skills and a talent for building relationships.
You’ll Have
- Experience of contract monitoring, KPI development, quality assurance frameworks or management information systems.
- Strong numerical and analytical skills, with the ability to interpret data and monitor budgets confidently.
- Excellent communication skills, both written and verbal.
- The ability to present information clearly and professionally to a range of audiences.
- A customer-focused approach and a commitment to delivering high-quality services.
- Strong problem-solving skills and the ability to make balanced, evidence-based decisions.
Relationship Building and Partnership Working
Success in this role depends on your ability to work effectively with a wide range of people. You’ll be approachable, professional and able to establish positive working relationships quickly. We are looking for someone who can build trust, influence constructively and work collaboratively with customers, colleagues, managing agents and external partners to achieve shared goals. Strong interpersonal skills, diplomacy and a commitment to excellent customer service are essential.
Full driving licence and access to a vehicle, unless a disability precludes this.
Why join us?
You’ll be joining a team that is passionate about delivering excellent services and creating thriving communities. We work collaboratively, put customers first and continually look for ways to improve the services we provide.
What You’ll Get In Return
- A flexible and agile working environment.
- The opportunity to work across a diverse range of schemes and partnerships.
- A rewarding role where your work has a genuine impact on customers and communities.
- The chance to develop your skills and contribute to meaningful service improvements.
Working Pattern
35 hours per week
Monday to Friday (office hours), with working arrangements agreed to support flexibility and service delivery requirements.
Ready to apply?
If you’re an organised and motivated professional who enjoys partnership working, analysing performance and improving services for customers, we’d love to hear from you.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we deliver care and support to people all over the East Midlands.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
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