Stock and Process Coach

Company: John Lewis & Partners
Apply for the Stock and Process Coach
Location: Cheltenham
Job Description:

About The Role

At the John Lewis Partnership we pride ourselves in providing excellent customer service. A crucial element of this is having the right products in the right place at the right time. We’ll rely on you to arm our Partners with the skills and knowledge they’ll need to ensure excellent accuracy and stock availability.

Duties & Responsibilities

You’ll be enhancing knowledge and inventing ways of delivering training to deliver great stock availability through process compliance. Your meticulous attention to detail will be key in ensuring stocktakes are completed correctly, accurately and efficiently.

Job Requirements

You’ll be passionate about coaching and mentoring others, showing desire and drive to continue to learn and develop. By doing this you will better support Partner understanding of the wider customer benefits of full stock capacity. Your engaging and adaptable style will achieve results through others by way of increased sales, greater stock availability and ticketing accuracy. You’ll develop into an expert in compliance, shrinkage and managing stock processes. You’ll need to build strong working relationships with shop management, central operations teams and other key stakeholders to deliver excellence in this role.

Essential experience skills and qualifications

  • Passion for product assortment
  • Ability to manage all levels of stakeholders
  • IT Literate
  • External supplier management
  • Experience within product assortment
  • A proven track record of successful identification and delivery of commercial opportunities and outcome

Desirable experience skills and qualifications

  • Operational, Stock control experience
  • Merchandising experience

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Posted: July 13th, 2026