Concierge

Concierge

Location: Manchester, Circle Square

Hourly Rate: £13.50

Contract: Permanent, 16 hours per week

Working Hours: 6am – 9pm, varied days and working hours

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day‑to‑day living experience for our residents in addition to supporting the delivery of events and private functions. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.

Concierge Responsibilities

• Front of House / Reception: greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn‑arounds, check‑in and check‑outs.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Event Management

• On‑site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, game nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium‑brand partners.
• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close events, cleaning and tidying all equipment and products as required.

Bar Assistant / Private Functions

• Provide high‑quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment.
• Develop and maintain in‑depth knowledge of the menu and offerings to answer guest enquiries, provide recommendations, and enhance their dining experience.
• Mix ingredients to make cocktails, spirits, and non‑alcoholic drinks.
• Prepare and serve high‑quality coffee and hot drinks: this includes brewing, steaming, and crafting specialty drinks with precision and consistency.
• Take orders, serve drinks and recommend drinks based on customer preferences.

Additional Responsibilities

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur on‑site.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

• Experienced customer‑service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience is an advantage.
• Not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
• Bar experience would be a significant advantage.
• Ability to support operations with a variety of technology systems and software; our Day Concierge must be technologically astute.

Personal Characteristics

• Operate in a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multilingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate; however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Benefits

• Holidays: Paid on a pro‑rata basis, reflecting hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday: Employees are encouraged to take the day off to celebrate their special occasion.
• Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
• Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot in addition to a 5% employee contribution.
• Parties & Events: High standards are expected; we host parties and events each year to celebrate success.
• Recognition Programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development: Induction and learning & development programme delivering professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance: Confidential service offering support and guidance for personal or work‑related issues impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

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