Job Title
Night Concierge and Security Assistant
Contract Type
Permanent
Salary
£26,227.50 per annum
Working Hours
37.5 hours per week
Working Pattern
8 nights on followed by 6 days off.
Location
The Crossings, Hull
Application Instructions
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description. We will accept applications from any valid legal permission to work in the UK but we are not sponsoring any further visas.
The Difference You Will Make
You will act as an initial point of reference on the phone or in a reception area, undertaking a range of tasks contributing to the safety and security of the building. You will implement night security systems, ensure overall safety and respond to faults as they are discovered, monitor CCTV and visitor access, and report incidents and anti‑social behaviour.
About You
- Experience of working in a customer‑focused environment
- Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; completion of relevant IT training where required
- Commitment to equal opportunities and promoting non‑discriminatory practices
- Ability to work flexible hours to meet customer and business needs, including lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing everyday life for all our customers. For 90 years, we’ve been revitalising neighbourhoods, providing homes and supporting communities with a portfolio of over 75,000 residential and retirement homes across the UK. We offer a wide range of services from homelessness to social care, employment support and retirement living.
Benefits
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in learning, personal development and technology
- A wide range of benefits
Diversity & Inclusion
We are inclusive. We value diversity in all its forms, fostering a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum role requirements, a guaranteed interview is offered.
Apply Early
Applications may close before the deadline, so please apply early to be considered.
Role Profile & Responsibilities
- Operate night security systems, fire alarm system and telephone system to ensure safety.
- Respond to alerts, faults and report as appropriate.
- Monitor CCTV and report any security issues.
- Monitor visitor access and enforce safety procedures.
- Communicate effectively with visitors and customers to ensure compliance.
- Respond and report incidents, including anti‑social behaviour, following procedure.
- Advising customers on safety during the night.
- Assist in risk management, health & safety risk reviews and checks.
- Report signs or risks promptly to management.
- Clean rooms and communal areas as required.
- Complete property checks and report repairs or maintenance.
- Provide customer service for tenancy enquiries, post distribution and rent payments.
- Accurately record logs, reports, and information.
Other Duties
- Work to a rota on a night shift basis.
- Travel to different properties within a defined area as required.
- Use the Lone Worker system as required by policy.
- Conduct duties within Riverside’s Policy and Procedure framework.
- Respond to health, wellbeing, safety and safeguarding concerns.
- Role model Riverside Way and support culture delivery.
- Adhere to equality and diversity policies.
- Attend team meetings, supervisions and reflective practice sessions.
- Undertake regular training and continuous development.
- Keep up to date with policies, procedures and information via SharePoint, emails or other communications.
- Perform additional duties as agreed with line manager.
Person Specification
Essential Knowledge & Experience
- Understanding of barriers faced by vulnerable and diverse customers, including complex needs.
- Experience and ability to lone work at night.
- Experience of working in a team.
- Capability to clean rooms and communal areas.
- Positive communication, empathetic, calm, flexible, resilient attitude.
- Organisation and time‑management skills in tense situations.
- Willingness to undertake required training.
- Initiative and confidence to make decisions and follow through.
- Basic administrative and IT skills, attention to detail for records and systems.
Desirable
- Experience with vulnerable and diverse customer groups or individuals with complex needs.
- Lived experience of homelessness, mental health issues or substance misuse.
- Previous CCTV usage and building safety experience.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We provide supported housing services, especially for those affected by homelessness, and aim to build over 15,000 affordable homes in the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
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