Company: TUI
Location: City of Edinburgh
Job Description:
TUI is seeking a friendly Call Centre Agent in Edinburgh or Southampton to handle inbound calls and assist customers with accurate information on products and policies. You will log interactions in the CRM and strive to meet KPIs such as first-contact resolution and quality scores.
The role emphasizes following scripts, supporting colleagues, and contributing to a collaborative team environment while promoting a positive customer experience across global projects.
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Posted: July 13th, 2026