Job Description
Syscohas an opportunity for a Supply Chain Service Manager to join theProduct Supply team on a full time, permanent basis. The role isbased at our Ashford office and reports to the Service TeamManager. It will be your responsibility to drive end to end serviceimprovements for our large customer base. This will involve workingcross functionally with our planning teams, sales colleagues,external customers and operational departments to understand thekey issues, recommend robust solutions and deliver improvementplans.
Our role is Monday – Friday,39 hours per week, 8am-5pm and is offering hybridworking, with minimum of 2 days a week in the Ashford office, soyou must be within a commutable distance. The sitehas good transport links and free car park for colleagues.Occasional travel will be required for internal and externalmeetings.
KeyAccountabilities &Responsibilities:
- Pro-activelyanalyse data to understand key service issue trends across therelevant businesssector.
- Providemonthly performance reviews for relevant sales channelshighlighting key issues in performance and recommendresolutions
- Perform‘deep dives’ to identify root cause of issues and workcollaboratively with relevant sales colleagues, customers andrelevant operational colleagues to provide long term, robustsolutions.
- Proposeend to end business solutions to deliver optimum service for allsales channels at both depot and/or customerlevels.
- Lead/attendservice calls and coordinate service improvement plans andcommunicate progress to relevant keystakeholders.
- Managethe generation, analysis and distribution of customer servicereporting (Daily / Weekly / Monthly) in line with contractualrequirements.
- Workingcollaboratively with sales to agree contractual customer servicelevels to ensure commitments are adhered to, through serviceimprovements and relevantreporting.
- Buildstrong communication links with customers, planning team’s salesand operations and establish a sustainable but challenging workingrelationships.
- Buildstrong communication links with the external customer and work withthe sales managers to develop joint business plans whereappropriate.
- Buildstrong relationships with Sales in order to understand theirconcerns and issues, but also to challenge where they canimprove/are not delivering their part of theSLA
- Represent supplychain function at internal and external customer servicemeetings.
Aboutyou:
It is desirablethat the successful candidate have proven experience in supplychain looking take the next step in their career or someone who iscommercially astute from an Account Management background. Theideal candidate will have a good understanding of continuousimprovement methodologies. You will be proficient in the use of MSOffice, in particular Excel and have an analytical mindset and theability to create and manipulate data types for accurate reportingusing SAP, Power BI or tableau. Previous experience with internaland external stakeholder management at various levels in aprofessional capacity combined with strong negotiation andinfluencing skills are ideal skill to becoming successful in thisposition. This role is suitable for a positive, self-starterlooking to drive change and continuous improvement with a highlevel of resilience who can think logically outside the box toproblemsolve.
Whatyou’ll receive:
- Acompetitivesalary
- Generousholiday allowance, with option to purchase 5 additional holidaydays
- Pensionscheme
- Hugediscounts on all sorts of lovely food and award-winning productsthrough our staffshop
- Discounts onCinema tickets, shopping and earn cashback on purchases throughSodexo.
- Recognitionawards andIncentives
- Careerprogression opportunities – being part of Sysco, the world’sleading foodservice business, opens up a world ofpossibility
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