Head of Operational Excellence & Customer Support

Simply Business, a technology-driven insurance provider, seeks a Head of Operational Excellence & Support for a 12‑month maternity cover within its UK contact centre. You will lead frameworks for operational excellence, quality assurance, and onboarding while ensuring optimal staffing levels and roadmaps for commercial success.

You will collaborate with Product, Commercial, Finance and People teams to drive KPIs/OKRs, manage growth targets, and enhance customer experience across New Business

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