Liability Technical Quality Lead
Job Location: Leeds / UK / Hybrid
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Role Overview
We’re looking for a Liability Technical Quality Lead to join our Technical Governance team, playing a key role in strengthening the quality, consistency, and technical standards of liability claims handling across our TPA business. This role combines technical leadership with oversight responsibility and continued direct involvement in claims handling through a small caseload.
Responsibilities
- Lead technical audits, file quality reviews and case assessments across liability claims handling activity, identifying technical trends, governance risks, and development opportunities to support continuous improvement and operational performance.
- Deliver clear coaching, technical guidance, and performance feedback to claims colleagues and leadership teams, while supporting the design and delivery of technical training, best practice frameworks, and guidance materials across the business.
- Act as a senior technical referral point on complex, litigated, and high‑value liability claims matters, managing quality oversight activity across key client accounts while maintaining a small caseload to retain hands‑on involvement in claims handling and technical decision making.
Qualifications
- Significant liability claims handling experience with strong technical expertise across EL, PL, Products Liability, and property‑related claims.
- Experience completing technical audits and quality reviews within a claims environment.
- Strong analytical capability, decision‑making skills, and the ability to identify continuous improvement opportunities.
- Excellent communication, stakeholder management, and coaching skills, with experience delivering technical feedback and guidance.
- Proven ability to influence technical standards, support capability development, and drive quality improvement initiatives.
- Strong understanding of legal, regulatory, and customer outcome requirements relevant to liability claims handling.
Benefits
- Competitive salary taking into account skills, experience and qualifications.
- Self‑Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from the office or your home.
- Private healthcare plan (including pre‑existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Wellbeing and digital GP apps.
- Group Income Protection.
- Other benefits: voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
Equal Opportunity and Legal Disclaimer
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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