This is an opportunity to lead one of London’s most beautiful luxury boutiques, taking ownership of a flagship environment where exceptional client experience, commercial performance and community engagement go hand in hand.
This isn’t simply about running a boutique. It’s about creating a destination.
We’re looking for a commercially astute retail leader who genuinely enjoys building relationships, developing people and growing a business through proactive client engagement, networking and unforgettable experiences. You’ll be someone who naturally looks beyond the four walls of the boutique, identifying opportunities to connect with local businesses, private clients and community partners to continually grow awareness and drive sales.
You’ll lead from the front, inspiring your team to deliver an elevated, highly personalised luxury experience whilst setting the benchmark for service, clientelling and commercial excellence.
The Role
You’ll take full ownership of the flagship boutique, leading a passionate team whilst driving every aspect of the client journey, commercial performance and operational excellence.
You’ll be responsible for:
- Leading, coaching and developing a high‑performing luxury retail team.
- Creating a culture centred around exceptional client service and long‑term relationship building.
- Driving commercial performance through clientelling, networking, business development and strategic local partnerships.
- Planning and delivering engaging in‑store events, client experiences and exclusive activations.
- Building relationships with local businesses, concierge services, luxury partners and private clients to continually grow the boutique’s presence.
- Using CRM and commercial insight to identify opportunities and maximise repeat business.
- Ensuring the boutique consistently represents the very highest standards across service, presentation and operations.
- Acting as an ambassador for the brand, inspiring both your team and clients alike.
About You
You’ll already be an experienced Store Manager, Boutique Manager or Flagship Manager within luxury retail, premium lifestyle, jewellery, watches or fashion.
You’ll bring:
- A proven track record of delivering strong commercial results.
- Outstanding leadership skills with the ability to coach and elevate a team.
- A genuine passion for clientelling and developing long‑term customer relationships.
- Experience creating successful events and building partnerships that generate new business.
- A naturally entrepreneurial mindset, always looking for opportunities to grow the business.
- Strong commercial awareness alongside excellent operational discipline.
- Confidence using CRM to develop client relationships and drive repeat business.
- A polished, engaging and inspiring leadership style that reflects a luxury environment.
This is an exceptional opportunity for someone who enjoys creating momentum, developing high‑performing teams and building a boutique that’s recognised as the benchmark for luxury retail excellence.
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