Shift Lead – Food – Altrincham

Responsibilities

• Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to serve, sell and fill.
• Lead the floor in the absence of the Colleague Manager.
• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.
• Coordinate the team to deliver a clean, safe and well‑presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great customer service.
• Role model M&S behaviours and colleague expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• Note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

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