IT Systems Analyst, Wembley Stadium

The opportunity

Delaware North UK is hiring a full‑time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands‑on technical assistance for operations, events, and daily business activities. If you can ensure a high‑quality technology experience and are the problem‑solving IT Operations Analyst we are looking for, join our collaborative team. Apply today to kick off your new career.

Pay

£36,000

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll work at cool venues with great teammates.

• 33‑day holiday allowance (including bank holidays)
• Favourable pension contributions

What will you do?

• Support and administer point‑of‑sales systems including users, menus, configuration, reporting, and readiness checks, providing hands‑on support including POS terminals, payment devices, kiosks and back‑office equipment.
• Prepare, support and troubleshoot point‑of‑sales services for matchdays, event days and out‑of‑hours operations, providing practical guidance to team members on point‑of‑sales processes and support.
• Manage local incidents and service requests with relevant escalation to internal and external teams.
• Support point‑of‑sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security and compliance.
• Produce clear updates on issues, service performance, risks and improvement actions.

More about you

• 3+ years’ experience in a technical support role, or a degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics or related equivalent.
• 4+ years’ experience supporting POS systems or related venue technology.
• Good knowledge of Windows devices, basic network connectivity and programming.
• Excellent written and verbal communication, customer service, troubleshooting and problem‑solving skills, with the ability to work with diverse stakeholders and manage competing priorities.

Physical requirements

• Availability to work flexibly during bank holidays, evenings and weekends to support matchday, event and out‑of‑hours operations.
• Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and the Stadium of Light.

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