Digital Projects Coordinator – Sweaty Betty – 12m FTC

We burst onto the scene as the OGs of female‑first activewear back in 1998 and have dedicated ourselves to empowering women through fitness and beyond.

We are looking for a Digital Projects Coordinator for a 12‑month fixed‑term contract to enhance our international e‑commerce experience and support a global community of women.

What you’ll be doing

• Collaborating with the Digital team on wider projects, ranging from new system implementation and integrations to taking on new business projects
• Champion project‑based tasks for the SB Digital team in relation to Integration and Modernisation and advocates for PIM/DAM/Let’s Flo best practices and serves as an SME
• Partner with the Digital Operations Coordinator on ad‑hoc product data enrichment and launching campaign onsite, including brand and trading initiatives
• Responsible for Voice of the Consumer data in the team, reviewing all customer touchpoint tools including Reviews and Ratings, NPS and UGC to work cross‑functionally to cascade and resolve issues
• Act as the owner of BazaarVoice onsite, reporting on business performance monthly and identifying optimisations to improve our engagement rate scores and product data while sharing customer sentiment with product teams
• Act as the SME of NPS onsite, weekly tracking its performance from Get Feedback and reporting to the business on customer feedback, trends and issues while raising tasks and tickets with the relevant teams to drive continuous improvement in NPS scores and digital experience
• Act as the owner of UGC while implementing the social commerce and recommendations strategy to drive conversion rate and our product data onsite developing strong collaborative relationships across all departments in the Support Office, especially Digital, Ecommerce, Analytics and Digital Product

Must Haves

• An analytical and questioning mentality, with an exceptional eye for detail
• Experience with systems such as Salesforce Commerce Cloud, Akeneo and DAM beneficial, with advanced Excel skills preferable
• Experience in using customer insight tools such as BazaarVoice, StoryStream, Chattermill and GetFeedback preferable
• A genuine interest in product data and customer insights, with a drive to improve processes
• Highly organised and self‑motivated with ability to prioritise heavy workloads effectively in a fast‑paced retail environment
• Proactive and positive approach to problem solving. Ideas‑driven and results focussed with the initiative to see these ideas through to fruition
• A dynamic team player with great interpersonal skills

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