What You’ll do
Your key accountabilities will include
- Define scalable solution patterns for AI-driven content creation, insight generation, and marketing capabilities.
- Design the operating models, governance frameworks, and orchestration approaches required to embed AI into content and marketing workflows.
- Assess technology ecosystems, platforms, and vendors to identify capability gaps and define the target-state architecture.
- Translate prioritised AI use cases into platform requirements, solution designs, and delivery roadmaps.
- Enable the rollout of AI capabilities across content and marketing teams by defining reusable patterns, standards, and implementation approaches.
Who you are
Your skills and experience will include
- Experienced in solution design, architecture, or capability design within complex digital, content, or marketing environments.
- Able to connect business needs, technology capabilities, and operating models into clear, scalable solutions.
- Passionate about how AI can transform content creation, marketing operations, and customer experiences.
- Comfortable working across Product, Marketing, Architecture, Engineering, and external partners to drive alignment and adoption.
- A strong communicator who can simplify complexity and create practical guidance that enables teams to scale AI confidently.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We are an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.
- After completing your probationary period, you will receive a 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support to all colleagues including 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a charity or cause that you are passionate about through a dedicated day away from work.
Commitment to Diversity
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. We will try to put steps in place to help you be at your best through this process.
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