Diversity, Equity, and Inclusion
It is our duty to create and advance a diverse and inclusive company where all Taulians feel celebrated. All individuals are welcomed, free to express themselves, and rewarded for showing up authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations, and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
About the Job
The IT Internship is a key entry point for troubleshooting hardware, software, laptops, printers, networks, and peripheral problems. You will provide routine and emergency support to end users on a variety of issues. Responsibilities include identifying, researching, and resolving user issues, documenting, tracking, and monitoring problems to ensure timely resolution. You will recognize and prioritize issues, translate technical terms into non‑technical language, and frequently interact with laptop end‑users, peers, and managers. Independent judgment, a positive attitude, and teamwork are essential.
Internship Details
- Start Date: June 2026
- Application Deadline: June 19, 2026
- Length of Internship: 3 months
- Hours: Monday‑Friday, 40 hours per week
- Location: Sofia, Bulgaria
Internship Process
- 25‑minute Recruiter Screen
- 30‑minute Hiring Manager Screen
- 30‑minute In‑Person Interview
Responsibilities
- Answer staff questions using the JIRA ticketing system on all company‑supported applications and requests.
- Research user questions using available resources and advise users on appropriate courses of action.
- Investigate user problems, identify sources, propose solutions, test, implement, and document resolutions.
- Set up user accounts, configure, and maintain desktops and laptops, network, and network printers.
- Assist with the maintenance of virtual and physical servers, Ethernet networks, cabling, and related equipment.
- Perform software and hardware installations and upgrades.
- Document common issues and fixes for future reference.
- Understand system interdependencies for IT services.
- Follow safety policies and procedures, including PPE usage.
About the IT Team
Our small, close‑knit Corporate IT Team is energetic and growth‑oriented. This entry‑level role offers significant learning opportunities and the potential for career growth.
Skills, Knowledge, and Experience Required
- Ability to build rapport with employees and elicit problem details.
- Knowledge of macOS, Windows 10, Windows Server, Microsoft Office, iOS, Android, Active Directory, and JAMF.
- Experience with VoIP.
- Strong interpersonal skills and ability to communicate technical information to non‑technical personnel.
- Organizational skills and ability to establish priorities.
- Knowledge of computing and networking hardware and peripherals.
- Ability to learn, install, configure, and maintain computer hardware and software.
- Availability for potential weekend or late‑evening work.
- Self‑sufficient in a moderate‑sized office environment while knowing when to seek guidance.
- AS degree or Microsoft certifications (JAMF, A+), and experience with Microsoft Office.
Equal Opportunity Statement
Taulia is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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