Chester, Cheshire West and Chester, United Kingdom
Service Delivery Manager – Blue Wireless (Chester, UK)
12-Month Fixed-Term Contract (potential to go permanent)
About Blue Wireless
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used to connect branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story – our “secret sauce” is our people: our creativity, hands‑on attitude, and our willingness to go above and beyond for our customers are what keep us growing, and we’re continuously looking for new colleagues to join us on our journey.
The Role
We’re looking for a Service Delivery Manager to join our Chester office, supporting our UK and EMEA customer base. You’ll be a key point of contact for customer orders and projects, working closely with sales, technical and provisioning teams to ensure a seamless experience from order intake through to completion.
This is a hands‑on role within a small, collaborative team, with support and training provided as you get up to speed.
Responsibilities
- Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing
- Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution
- Coordinate with technical provisioning teams to prepare and deploy equipment as required
- Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams
- Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution
- Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle
- Validate the accuracy of operations documentation to ensure smooth processes
- Continuously review and improve internal processes, identifying opportunities for efficiency and automation
- Perform other related duties as assigned to support seamless service delivery and customer satisfaction
About You
- Experience in a Service Delivery, Order Management, Project Coordination or Client Services role
- Background within the Telco industry is ideal, or alternatively Financial/Professional Services
- Strong stakeholder management skills, comfortable liaising with sales teams, technical teams and customers alike
- Highly organised, with the ability to manage multiple orders/projects simultaneously and keep systems and dashboards up to date
- A proactive, hands‑on attitude with a genuine interest in improving processes and driving efficiency
- Clear, confident communicator, both written and verbal
- Comfortable working in a fast‑paced, collaborative team environment
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