Company Description
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is “Every Moment Matters” with a signature “Yes I Can!” service ethos.
Job Description
Does the hustle and bustle of life excite you? Are you able to create a loyal following while handling the pace and keeping your team checked in? Then why not join us at the Radisson Hotel Group to make every moment matter!
We are currently seeking a Guest Services Manager to join our vibrant team. At Radisson Hotel Group, we are looking for individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
Responsibilities
- Love the hustle and bustle of life – it’s not just about check‑in/check‑out or serving cocktails; it’s the variety of everything in-between and being an all‑rounder.
- Act as guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
- Exude patience, empathy, and have the personality to host the show.
- Work proactively to ensure guest satisfaction and the smooth running of the guest services department.
- Build and maintain effective working relationships with all key stakeholders.
- Deliver an effective planned guest engagement program.
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow‑up as required.
Qualifications
- Flexibility and a positive, Yes I Can! attitude.
- An eye for detail.
- Creative problem‑solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Enjoys having fun at work.
- Experience in a similar position is beneficial but not essential.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development, helping you reach your full potential.
Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another, and foster a sense of belonging through Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference in hospitality, your community and beyond.
Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits such as special hotel rates for you and your loved ones at our hotels worldwide, plus local perks and rewards tailored to your country.
Benefits – up to 53% off your stay as a team member at over 1,500 Radisson Hotels worldwide; guaranteed minimum 30% off for your friends & family; exclusive discounts on breakfast, food & beverage, spa and more.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
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