Application Engineer

Role Summary

Support and maintain a defined application/service, delivering day-to-day operational tasks, incident resolution, and routine changes. Build expertise in the application’s technology, controls, and business processes while contributing to service stability and continuous improvement.

Role Title and Details

Role title: Application Engineer

Function: Digital Technology and Data

Reports to: Principal Application Engineer/Lead Application Engineer (vs dependant)

Number of reports: N/A

Work level: WL6A

Key Responsibilities

• Handles day-to-day support: incident triage and resolution, service requests, routine operational tasks, and monitoring response.
• Delivers routine changes: configuration updates, access adjustments (within policy), job/process updates, minor releases, and documentation updates.
• Supports problem management: gathers evidence, contributes to RCA, and implements agreed fixes.
• Maintains operational documentation and runbooks; keeps knowledge current and usable for others.
• Works with seniors/leads on planned work, learning standards, patterns, and safe ways of working.

Knowledge, Skills, Experience

• Foundation technical capability in a specific application/technology domain; actively builds depth and autonomy.
• Support discipline: follows incident/change processes; good ticket hygiene; knows when and how to elevate.
• Troubleshooting basics: can interpret logs, alerts, and symptoms; uses runbooks effectively; learns from repeat issues.
• Documentation & quality: keeps runbooks, KB articles, and operational checks accurate and clear.
• Reliability mindset: understands operational risk; avoids “cowboy changes”; focuses on stability and repeatability.
• Collaboration: works well with service management, infrastructure, vendors, and business users.
• Improvement contribution: suggests small improvements and helps implement automation or standardised operational tasks.

#J-18808-Ljbffr…