Housing and Tenancy Services Manager

About The Role

This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders. You will join a refreshed leadership team committed to Be a good Landlord for our residents. You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership.

A comprehensive understanding of housing law including council housing management and regulatory requirements will be essential to your success.

Responsibilities

• Provide leadership across the Housing Tenancy Management service.
• Have direct managerial responsibility for 3 Assistant Service Managers and indirect responsibility for approximately 22 staff.
• Lead diverse housing teams, contributing to the Council’s Housing and Tenancy Service through effective coordination, performance management, and service delivery.

Qualifications

• Significant senior leadership experience in tenancy management or closely related housing services.
• Extensive knowledge of current issues, legislation and national policies related to housing management.
• A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
• Experience of leading teams to deliver high performing, value for money services through effective planning and performance management.
• Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
• Outstanding communication and relationship building skills, with experience of working constructively with a wide range of partners and stakeholders.
• The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
• A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
• The authority, credibility and political acumen to work effectively with elected members.
• A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
• High personal integrity and a commitment to equality, accessibility and respectful working practices.

Essential Requirements

A Basic DBS is required for this role.

Further Information

More details about the responsibilities and expectations for this role can be found in the Role Profile.

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