IT Service Delivery Manager – ITIL/ITSM (Defence Sector)

An experienced IT Service Delivery Manager is sought to establish and lead a new service delivery function in a Bristol-based organisation. The role focuses on owning incident, request, change and escalation processes, managing major incidents, and driving continual service improvement in a security-conscious environment.

The candidate will build and guide a new IT Service Delivery team, align capacity with growth, and ensure governance through CAB oversight and security frameworks such as ISO

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