Overview
Business Services are looking to recruit a highly motivated and enthusiastic individual to join our Assessment Team.
A Senior Benefits Assessor proactively contributes to the achievement of Business Services’ agreed service objectives by processing applications for the Scottish Welfare Fund, Discretionary Housing Payments and complex Housing Benefit and Council Tax Reduction claims.
Responsibilities
- Duties include taking applications, determining eligibility, and making decisions on awards for Crisis and Community Care Grants;
- Assessing and deciding on Discretionary Housing Payments and complex Housing Benefit and/or Council Tax Reduction new claims or changes to customer circumstances.
- Communicate with customers by telephone, mail, and email; explain awards and advise applicants of other potential benefit entitlements to maximise income.
- Make referrals to other agencies where appropriate.
Skills and Qualifications
- Effective customer management and communication skills.
- Ability to make decisions in line with legislation and council processes and procedures.
- Experience in clerical/administrative/data input work; knowledge of, or willingness to undertake training on, processing Housing Benefit and Council Tax Reduction claims.
- Desirable: SVQ Level 3 in Business Administration/SNC in an appropriate subject or equivalent.
Additional Information
This post is temporary, subject to business needs and funding for 1 year or until the requirement for the post ceases, whichever date is earlier.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. For more information on Disclosure Scotland checks, please visit the website: www.disclosurescotland.co.uk
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