To manage the receipt and processing of Subject Access Request (SAR) applications from start to fulfilment. To ensure that all Subject Access Requests are processed and fulfilled in a timely and accurate fashion in line with legislation and its strict deadlines. Dealing with a variety of enquiries both verbal and written in a highly professional and efficient manner to medical and admin colleagues, customers and third parties.
Main Duties of the Job
- Provide efficient, effective and timely administration of access requests including opening and sorting post, logging new requests onto the AMS SAR Portal and sending acknowledgements.
- Draft and type correspondence, spreadsheets and other documents of a highly confidential nature, including adapting standard templates to meet individual circumstances.
- Send and receive sensitive information within and outside the Trust securely and without delay, using both the Trust’s own encryption systems and those of other organisations.
- Carry out full investigations to locate missing health records or clinical information required to fulfil any request and to support colleagues with investigations and litigations.
- Ensure that all work sent to patient is quality checked and that all sensitive information is approved by clinical staff before sending out information.
- Prioritise and manage workload under own supervision ensuring deadlines are maintained.
- Make and answer telephone calls and enquiries, taking appropriate action including giving (or withholding) potentially complex and sensitive data as appropriate; this may include liaison with claimant solicitors, patients, family members, staff and others who may be distressed or emotional.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
#J-18808-Ljbffr…