Help us deliver practical, real‑world AI solutions that improve services, reduce manual effort, and make a tangible difference across council operations. This role focuses on building and deploying AI‑powered agents and automation solutions that deliver measurable improvements such as time savings, error reduction, and faster response times. Some of the technologies you will use will be Microsoft Power Platform, Copilot Studio, Foundry, etc.
About the Role
This role focuses on building and deploying AI‑powered agents and automation solutions that deliver measurable improvements such as time savings, error reduction, and faster response times.
Responsibilities
- Build and deploy single‑purpose Copilot agents using approved templates (e.g., knowledge Q&A, triage, drafting support, task guidance) and integrate with approved data sources for Microsoft365.
- Implement department‑specific automation workflows using Power Platform for identified business processes.
- Configure chatbots and virtual assistants for straightforward citizen service interactions, working within the council‑wide chatbot strategy.
- Support user adoption through creating simple user guides, release notes, and adoption communications; run demos and clinics; capture feedback and feed into improvements.
- Test and maintain deployed Copilot solutions, resolving routine issues and implementing minor improvements.
- Monitor performance, reliability, and adoption; use analytics to propose improvements and retire/replace low‑value solutions.
- Collaborate with individual business teams to understand specific departmental requirements.
- Work within established technical standards and development frameworks.
- Participate in knowledge sharing and continuous development activities.
- Escalate complex technical issues and architectural decisions to senior team members.
- Apply information governance, data protection, security, and responsible‑AI controls when designing prompts/agents, connectors, and automations; ensure appropriate approvals and documentation.
Fluency Duty: You must be able to speak and provide advice in accurate spoken English to the public. The Fluency Duty for this role is required.
Essential Criteria
- Minimum 1 year’s experience with creating Microsoft Copilot agents.
- Minimum 2 years’ experience with advanced Microsoft Power Platform, including custom connectors and advanced workflows.
- Minimum 1 year’s scripting experience (e.g., PowerShell, Python or similar).
- Experience with Microsoft365 and basic system administration.
- Basic understanding of AI/ML technologies.
- Ability to analyse straightforward business processes and configure solutions.
- Strong problem‑solving skills for routine technical challenges.
- Good communication skills for user support and requirement gathering.
- Ability to work within defined technical standards, change control, and information governance requirements.
- Experience managing stakeholder relationships across multiple business areas and strategic recommendations.
Desirable Criteria
- Experience in public sector digital transformation or large organisation change programmes, and understanding of local government processes and regulatory requirements.
- Professional qualifications in advanced AI agent development, enterprise architecture, project management, or related technical areas.
- Knowledge of Azure cloud services and enterprise integration patterns, including Azure AI Engineering and Foundry.
- Experience setting up enterprise security, governance, and compliance requirements and their application.
- Experience working with and setting up environments and pipelines, using DevOps principles.
Benefits
- Agile and hybrid working support.
- Generous pension scheme with employer contribution typically around 19% per month.
- Generous annual leave entitlement, bank holidays, and an additional day at Christmas.
- Access to Vivup benefits and discounts platform.
- Meaningful technical challenges, strong support, and visibility across a large organisation.
This is a chance to work on real, production‑grade AI and Automation solutions at scale, not experiments or proofs of concept. You’ll help shape how AI and automations are designed, governed, and deployed across a large organisation, building solutions that deliver tangible, organisation‑wide impact.
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