Job Title – Functional Consultant Ref 197052
Location – West London – Hybrid
Sector – Business Consulting
Salary – Dependent on level 3-5
Functional Consultants (Levels 3–5 )
ServiceNow | GBS | Enterprise Transformation
Forsyth Barnes are partnering with a specialist ServiceNow consultancy delivering large-scale business transformation programmes across Finance, HR, Procurement and Shared Services environments.
As a result of continued growth, we are seeking experienced Functional Consultants across multiple grades, from Consultant through to Principal level.
This is not a traditional ServiceNow implementation environment. The focus is on helping enterprise organisations transform business processes, operating models and service delivery functions, using ServiceNow as a key enabler.
We’re looking for consultants who combine strong business transformation experience with stakeholder management, process expertise and functional solution design capability.
Responsibilities
- Facilitate client workshops and discovery sessions
- Gather and challenge business requirements
- Create user stories and functional specifications
- Design and improve end‑to‑end business processes
- Work alongside Solution Architects and Technical Consultants
- Translate business requirements into ServiceNow‑enabled solutions
- Engage with senior stakeholders across multiple business functions
- Support process optimisation and operating model initiatives
Required Experience
- ServiceNow consulting experience
- Functional consulting or Business Analysis background
- Requirements gathering and workshop facilitation
- Process mapping and process improvement
- User story creation and backlog management
- Experience working on transformation programmes
Highly Desirable
- Global Business Services (GBS)
- Shared Services
- Finance Transformation
- HR Transformation
- Procurement TransformationSource-to-Pay (S2P)
- Order-to-Cash (O2C)
- Employee Services
- Service Delivery
Level 3 – Functional Consultant
You’ll typically have:
4–8 years’ consulting experience
Strong Business Analysis skills
Exposure to enterprise transformation programmes
Ability to work independently with Stakeholders
Level 4 – Senior Functional Consultant
You’ll typically have:
- Workstream leadership experience
- Strong consulting and transformation background
- Process redesign expertise
- Experience influencing senior business stakeholders
- Ability to shape future state solutions
Level 5 – Principal Functional Consultant
You’ll typically have:
- Enterprise transformation leadership experience
- Deep GBS or Shared Services expertise
- Strong consultative and advisory capability
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