Employee Relations Centre of Excellence Manager

What is “The Deal” for you?

• Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments.
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible: You’ll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
• Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier (financial) life

In this varied and high‑profile role, you will be:

• Acting as the senior escalation point for complex and high‑risk ER cases, ensuring timely, fair and legally compliant outcomes
• Leading, motivating and developing the ER Specialist team to deliver a high‑performing, customer‑focused advisory service
• Driving continuous improvement in ER processes, frameworks, documentation quality and service efficiency
• Analysing ER data and trends to provide clear insight, narrative reporting and recommendations to senior leaders
• Leading the development, review and implementation of ER policies and procedures aligned to our people strategy and values
• Monitoring and interpreting changes in employment legislation, ensuring compliance and risk mitigation
• Supporting and delivering ER projects and charity‑wide initiatives that strengthen organisational capability
• Coaching and mentoring managers and colleagues to build confidence in early intervention and effective people management
• Representing the charity in external ER forums and networks, contributing to sector best practice and benchmarking

Essential experience and knowledge:

• CIPD qualified (or degree equivalent) with evidence of continuous professional development
• Experience of leading teams
• Extensive experience managing complex Employee Relations caseloads
• Strong, up‑to‑date knowledge of UK employment law and best practice
• Proven experience influencing and advising senior stakeholders
• Policy development and review experience
• Experience designing and delivering ER or people‑management training
• Strong analytical skills, with the ability to interpret data and trends to inform decisions
• Experience leading HR or ER projects and contributing to change initiatives
• Confident user of HR systems and digital platforms

Skills and personal attributes:

• Excellent conflict resolution, coaching and influencing skills
• Highly organised, able to manage competing priorities and deadlines
• Clear, adaptable communicator who can explain complex issues simply
• Resilient, empathetic and solution‑focused
• Strong sense of integrity, fairness and discretion
• Flexible and adaptable in a dynamic, national organisation

• A genuinely meaningful role with national reach and real organisational impact
• The opportunity to shape ER strategy and best practice across a large, values‑led charity
• Collaborative, supportive people culture with a strong focus on continuous improvement
• Hybrid working with infrequent national travel
• The chance to use your expertise to make work fairer, safer and more positive for thousands of colleagues

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