Responsibilities
Lead, coach and develop your team to deliver outstanding customer service and strong commercial results. Use data, insight and digital tools to drive performance, maximise sales and improve service standards. Create an inclusive, high‑energy environment where colleagues feel supported and motivated. Guide staff through effective performance management, providing clear feedback and objective goals.
Support the Store Manager in leading the store, driving performance across commercial, operations, people and visual standards. Deliver results through effective planning, performance management and clear accountability. Lead large teams, ensuring high standards, pace and consistent execution across all areas.
Qualifications
Proven experience managing large teams in a fast‑paced retail environment. Strong commercial awareness and confidence in using data to make decisions. Excellent communication and leadership skills, able to inspire and influence at all levels. Strong planning, organisation and performance management capability. Resilience and adaptability, with the ability to balance strategic priorities and operational detail. Digital confidence and passion for great service.
Benefits
- 20% colleague discount across all M&S products and many third‑party brands.
- Discretionary bonus schemes based on achievement of personal objectives and company performance.
- Defined Contribution pension scheme and life assurance.
- Dedicated welcome and tailored induction, with a range of training programmes.
- Perks and discounts through the M&S Choices portal to maximise financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies providing support and flexibility.
- Wellbeing support including 24/7 Virtual GP and PAM Assist.
- Charity volunteer day with a dedicated day away from work.
EEO Statement
Marks & Spencer strives to be an inclusive organisation, building diverse and representative teams where everyone can bring their whole selves to work and be at their best.
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