IT Support Team Lead (Hybrid) – Coach & SLA Champion

XMA is recruiting an L1 Service Desk Team Leader to manage a busy IT helpdesk in Livingston on a hybrid basis. You will lead a team of 10–12 staff, drive incident resolution, and ensure service levels are met.

You’ll conduct 1-2-1s and coaching plans, act as the main customer contact, and collaborate with colleagues to deliver high-quality IT support. Working Monday to Friday, 8.5-hour shifts between 7am and 6pm, with an hour lunch.

#J-18808-Ljbffr…