Customer Operations Analyst at Seed-funded UK fintech SaaS

Job Title

Customer Operations Analyst

Salary

Not Disclosed

Company Description

Seed-funded UK fintech SaaS

Job Description

As a Customer Operations Analyst, you will act as the critical link between onboarding and long-term account success. You will validate data packages, build reporting infrastructure, and automate handoff workflows to ensure seamless transitions for hospitality venues. This role is perfect for a process-oriented professional looking to implement AI and automation tools.

Location

London, UK

Why this role is remarkable

• Join a high-growth fintech scaling 400% year-on-year in a newly legislated market with massive demand.
• Gain immense autonomy to build and shape the customer success function rather than just following an existing playbook.
• Work in a mission-driven environment where your automation efforts directly improve the financial transparency for thousands of hospitality workers.

What You Will Do

• Review and validate data packages from the onboarding team to ensure 100% accuracy for new accounts.
• Build and manage customer reporting packages, proactively flagging data anomalies before clients notice them.
• Design and implement process improvements using AI and automation tools to remove friction from internal handoff workflows.

The ideal candidate

• 2+ years of experience in customer operations or implementation within a fast-paced SaaS startup environment.
• Strong data proficiency in Excel or Google Sheets with a natural curiosity for leveraging AI tools in operations.
• A proactive communicator who prefers calling customers to resolve issues and has a track record of building strong client relationships.

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