Assistant Night Manager – The Parkgate Hotel
JOB TITLE – Assistant Night Manager – DEPARTMENT – Front Office – CONTRACT TYPE – Permanent – RATE OF PAY – Competitive plus amazing benefits – HOURS – Full Time – LOCATION – Cardiff CF10 1DA – ID – Req
Overview
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Resort Assistant Night Manager based at our 5‑star hotel – one of the fantastic opportunities we offer from ‘Manor to Marina’.
Ideal Hero
- Highly skilled assistant manager with a strong, hands‑on leadership style who tackles challenges head‑on and thrives under pressure.
- Positive, problem‑solving mindset, always thinking one step ahead.
- Exceptional communication skills and a guest‑oriented approach.
- Flexibility & dedication – our guests deserve the best, and sometimes that means going the extra mile.
- Passion for excellence – commitment to delivering flawless service.
- Previous experience in a similar role with a strong understanding of night operations.
Responsibilities
- Take charge of the entire Front Office operation, ensuring seamless service and high standards.
- Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
- Own the Night Audit, ensuring all reports and records are accurate and up to date.
- Act as the face of leadership in the absence of senior managers, taking full responsibility for the hotel.
- Handle security and emergency procedures, ensuring guest and staff safety at all times.
- Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
- Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
- Stay on top of all hotel operations, ensuring every department is in sync.
Benefits
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social club.
- Staff appreciation events.
- Monthly and end‑of‑year awards.
Growth
As a Celtic Collection employee, you will be:
- Equipped, trained, and supported to do the best job you can.
- Proud to be part of The Celtic Collection and would recommend it to others.
- Working in an inclusive, friendly, positive and constructive environment.
- Encouraged to learn, grow and develop, and to try new things in your role.
- Thanked and recognised for the work you do, with your views and ideas valued.
- Crystal clear about our ambition, able to contribute to it every day.
Recruitment Information
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal‑opportunity employer and welcomes applications from all individuals, regardless of age or background.
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