Horticulture Customer AdvisorDobbies

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver customer experience across stores, driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.
• Deliver inspirational gardening standards through excellent service.
• Drive sales through customer interactions, promoting the benefits of the Dobbies Club membership.
• Provide a helping hand with customer queries through high‑quality product knowledge covering indoor and outdoor plants, machinery and core gardening.
• Work with the team to ensure the department is kept to a high standard.
• Support shopfloor and other store areas as required – stock handling, cash handling, till work, take‑to‑car deliveries, stock control routines and restaurant service.
• Show passion for delivering a great customer experience, serving everyone with a smile.

Qualifications

• Experience in a customer‑facing role and a passion for plants.
• Ability to lift heavy objects to support store projects.
• Strong teamwork, relationship building, positive attitude and punctuality.
• Willingness to learn new skills and gain new experiences.
• Demonstration of Dobbies values – one team, continuous improvement and positivity.

Benefits

• Generous annual leave entitlement with limited statutory days off.
• Uncapped discount across stores – 50% off in Restaurants, 25% off in the Garden Centre and 10% off in food halls.
• Access to Stream – financial wellbeing support, earnings advance and financial advice.
• Access to Retail Trust – confidential support, virtual GP, counselling and retail rewards.
• Access to Dobbies Academy for eLearning and development programmes.
• Thriving, inclusive culture and celebration of success.

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