Customer Service Executive

CustomerService Executive

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1,000 people across 27 sites in the UK, Europe,Americaand Australia. Reflex Labels isseekinga self-driven and motivatedCustomerService Executiveto join our team in Ossett.

Location:Ossett, UK

Position Type:Full-Time, Permanent

Working Hours:Monday to Friday 09:00-17:00

Roles and Responsibilities

• CustomerCommunication:Serve as the primary point of contact for customers, responding to queries and processing ordersin a timely manner.
• Order Management:Efficiently prioritise and managecustomerorderssubmittedvia phone, email, or other channels.
• Complaint Resolution:Investigate and resolvecustomercomplaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting:Complete daily data entry tasks and manage weekly stock sheets to ensureaccuraterecords aremaintained.
• Collaboration:Work closely with internal departments and Key Account Managers to ensure targets are met andcustomers’ needs are fully satisfied.
• Record Keeping:Maintainaccurateand thoroughcustomerservice records to track all interactions, orders, and resolutions.

Required Skills & Experience

• CustomerService Expertise: Advantageous however not essential
• Strong Communication:Excellent verbal and written communication skills for interacting withcustomers and colleagues alike.
• Organisational Skills:Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
• Problem-Solving:Capable of resolvingcustomerissues with patience, empathy, and a solution-oriented approach.
• Team Player:Ability to work collaboratively within a team and independently take ownership ofcustomeraccounts.
• Print Knowledge:Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.

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