Business Support Manager

Company: Cardiff and Vale University Health Board
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Job Description:

We are seeking a highly organized and proactive Business Support Manager to join Agincare Enable. In this pivotal role you will provide high‑level business management, project coordination and administrative support to ensure the smooth and efficient running of our operations. You will work closely with the Senior Leadership Team to drive day‑to‑day performance and long‑term growth in a fast‑paced environment.

Key Responsibilities

  • Coordinate business operations to support the delivery of Enable services.
  • Provide administrative support to the Senior Leadership Team across governance, compliance, and business development.
  • Lead and manage projects, including planning, tracking progress and reporting on outcomes.
  • Support data analysis and reporting to inform decision‑making.
  • Coordinate responses to bids and ensure timely input, review and sign‑off.
  • Organize and manage meetings, including Board and leadership meetings, key events, agendas, presentations and minutes.
  • Track actions and follow up to ensure completion.
  • Maintain accurate records, documentation and databases.
  • Manage correspondence, emails and enquiries in a timely manner.
  • Facilitate effective communication across internal teams and external stakeholders.
  • Handle sensitive information in line with data protection requirements.
  • Ensure adherence to company policies and procedures and support continuous improvement initiatives.
  • Support complaints, compliments and data requests; assist with report writing as required.

Key Skills & Experience

  • Strong knowledge of Microsoft365 (Word, Excel, PowerPoint, Teams, Planner, SharePoint, OneDrive).
  • Proven project management experience or relevant qualification.
  • Excellent IT skills, particularly in Excel and reporting tools.
  • Strong organisational skills with the ability to manage multiple priorities.
  • Ability to produce accurate, timely reports and management information.
  • Excellent communication skills, both written and verbal.
  • Experience working effectively in a fast‑paced, changing environment.
  • Strong time management and attention to detail.
  • Demonstrable experience working within a support role.

Desirable Skills & Experience

  • Experience within health, social care, or supported living sectors.
  • Experience working with senior leadership teams.
  • Knowledge of governance, compliance or business development processes.

Benefits

  • Supportive and inclusive working environment.
  • Opportunity to help shape a growing and ambitious care organisation.
  • Refer a friend scheme up to £1,000.
  • Outstanding career development opportunities.
  • Blue Light Discount Package.
  • Company pension scheme.

Agincare is one of the UK’s largest care providers, dedicated to nurturing a supportive and inclusive work environment. The employer is committed to equality and is a signatory of the Care Leaver Covenant, offering interviews to care leavers. Agincare’s services are regulated by the Care Quality Commission and the organisation emphasises continuous improvement and adherence to company policies and procedures.

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Posted: July 14th, 2026