Pinnacle Group are looking for an experienced and knowledgeable part-time Contract Administrator to support a facilities management contract covering various housing sites across Cambridgeshire and into the Midlands. Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities. We focus on creating clean, safe and welcoming environments with a commitment to quality, community impact and customer care.
Who we Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Monitor and respond to emails in a professional and timely manner.
- Handle customer, client and colleague queries, escalating issues where appropriate.
- Create, update and maintain Excel spreadsheets and databases.
- Input, verify and manage data accurately within company systems.
- Prepare and issue quotations in line with company procedures and pricing guidance.
- Check and monitor JobWatch to ensure jobs are allocated, updated and completed correctly.
- Update work order statuses and maintain accurate records within JobWatch.
- Produce reports and administrative documentation as required.
- File, scan and maintain electronic records in accordance with company procedures.
- Support managers and operational teams with general administrative tasks.
- Ensure all information is handled confidentially and in line with GDPR requirements.
Key requirements
- Strong administration experience.
- Exceptional computer and IT skills with the ability to use all Microsoft Office software as well as a familiarity with Power BI.
- Previous experience working within a customer service role.
- Driving licence is desirable.
Our Offer
- Additional leave packages.
- Pension plans.
- Discounts at your favourite retailers.
- Maternity/paternity packages.
- Flexible Working Arrangements.
- Life Assurance.
- Enhanced Pension Scheme.
- Additional Annual Leave.
- Private Medical Insurance.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Retail Discounts.
- Childcare Assistance.
- Season Ticket Loans.
- Sick Pay Schemes.
- Personal Development Plans.
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