Customer Care Champion — Water Utility Support

Hafren Dyfrdwy in Wales is seeking a customer hub advisor to support customers by phone, email and WhatsApp, resolving queries with care and accuracy. You’ll work in a busy hub, take ownership of issues, and help customers navigate bills, leaks and service information with friendly, proactive service.

The role emphasizes training and development, a supportive team, and shift patterns totaling 40 hours per week Monday to Friday, with no weekends or bank holidays.

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