Overview
DWP Estates is focused on transforming the organisation’s physical footprint by transitioning to a smaller, more affordable, adaptable estate, investing in infrastructure, embedding sustainability and delivering cost‑effective services while maintaining high standards. This role manages the Estates customer and supply‑chain interface across a Regional Area, supporting a One Team approach to high‑quality customer care and stakeholder management.
Responsibilities
- Lead the regional supply‑chain interface, supporting negotiations, escalation, and delegation of key strategic decisions.
- Attend and influence Regional supplier governance meetings, using management information to drive service delivery and performance.
- Ensure suppliers meet relevant SLAs (Health & Safety, compliance, operational), escalating failures to the Supply‑Chain Management and Category Management teams.
- Review management information to identify improvement opportunities, trends and proactive maintenance strategies.
- Provide advice and information to Subject Matter Experts, supporting strategic planning, compliance and policy to meet customer needs.
- Manage the regional portfolio, ensuring alignment with operational strategies, policies, and H&S requirements.
- Influence stakeholders to achieve commercially balanced solutions that support business strategy.
- Drive innovation, service and process improvements across the portfolio (e.g., predictive maintenance, audit processes).
- Supervise the Operational Delivery Team, ensuring effective oversight of the supply chain through audits, risk assessments, work‑order reviews, and incident management.
- Lead project planning, delivery and hand‑over across the portfolio, partnering with Project Managers and maintaining a network of colleagues to meet shared objectives.
- Coordinate supplier partners during project delivery, mobilisation and BAU transition.
- Oversee incident management processes, ensuring timely remedial action and crisis response.
- Manage regional budgets, validate and audit estimates, “cost account” approvals and seek savings and value for money.
- Act as the senior escalation point for issues and complaints, troubleshooting significant operational/service delivery problems.
- Engage senior stakeholders to deliver a high‑quality, efficient, and cost‑effective service.
Qualifications
- Solid experience within a property or facilities‑management profession, including building condition, performance and contract management.
- Interpretation and analysis of data to inform decision making.
- Comprehensive understanding of real‑estate and statutory, regulatory, professional requirements.
- Strong customer relationship management and stakeholder liaison experience.
- Commercial experience in a large matrix organisation, with exposure to CAPEX projects from design onwards.
- High‑level supplier management, negotiation, escalation and strategic decision‑making skills.
- Preferable experience with Association of Property Professionals and Knowledge Registration and Accreditation Strategy (AssO 81) or equivalent; with IWFM (Levels 4‑5) preferred.
Benefits
- Flexible working patterns (job sharing, term‑time, flexi‑time, compressed hours).
- Generous annual leave: minimum 23 days at entry, increasing to 30 days, plus 9 days public & privilege leave.
- Financial wellbeing support: interest‑free season ticket loans, cycle‑to‑work scheme, employee discount programme.
- Health and wellbeing support: Employee Assistance Programme, access to HASSRA wellbeing and activity scheme.
- Family‑friendly policies: enhanced maternity and shared parental leave pay after 1 year continuous service.
- Funded learning and development, including industry‑recognised qualifications, coaching, mentoring and talent development.
- Inclusive and diverse work environment with professional networks (Women’s Network, National Race Network, National Disability Network).
Equal Opportunities
The Civil Service embraces diversity and promotes equal opportunities. We recruit by merit on a basis of fair and open competition. The Civil Service Code sets out the standards of behaviour expected of civil servants and is available online. We run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.
Nationality Requirements
UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU, Switzerland, Norway, Iceland or Liechtenstein (or those with settled or pre‑settled status under the EU Settlement Scheme), and certain Turkish nationals and their family members are eligible. Further information is available on the UK government website.
#J-18808-Ljbffr…