Project Coordinator, Matterport – London
Overview
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Over 35 years, we have digitized the real estate industry, empowering people to discover properties and improve their businesses. Matterport is a digital‑transformational platform that turns buildings into rich data, enabling high‑quality digital twins that serve planning, construction, and operation needs worldwide. The Capture Services Coordinator will support the end‑to‑end job order process for our Capture Services team, delivering quick, cost‑effective Matterport digital twins for customers across industries.
Responsibilities
- Manage dispatching and scheduling of incoming orders with customers and Capture Technicians, ensuring job details and progress are accurately tracked.
- Serve as a trusted advisor to customers by answering questions, resolving issues promptly, and ensuring a seamless, high‑touch service experience throughout the job lifecycle.
- Develop strong collaborative relationships with Capture Technician network, partnering with them daily to coordinate jobs and maintain operational standards.
- Partner with cross‑functional teams to identify inefficiencies, recommend enhancements, and support continuous improvement of workflows, tools, and procedures.
- Oversee scheduling and tracking databases to ensure complete, accurate, and up‑to‑date order information, supporting data integrity and operational visibility.
- Act as a key customer advocate by sharing insights, trends, and feedback with internal stakeholders to shape product, service, and operational improvements.
- Track job milestones, proactively identify risks or delays, and coordinate solutions to keep orders on schedule and customers informed.
- Facilitate clear, timely communication between customers, technicians, and internal teams, ensuring alignment and smooth execution of all Capture Services activities.
Qualifications
- Bachelor’s degree or equivalent experience.
- Demonstrable experience in account management, scheduling, or project coordination; marketplace experience preferred.
- Proven ability to work effectively with customers and internal partners.
- Strong multi‑tasking skills and ability to handle high task volume with accuracy and attention to detail.
- Excellent written and verbal communication with strong interpersonal skills.
- Comfortable navigating ambiguity and change with a flexible, solution‑oriented mindset.
- Driven, enthusiastic, and proactive with a strong “can‑do” attitude.
Benefits
- Full private medical cover, dental cover, and life assurance.
- 28 days annual leave and competitive pension.
- Season ticket loans, enhanced maternity and paternity pay.
- Additional perks and a culture of collaboration and innovation.
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, veteran status, disability, or immigration status. CoStar Group is committed to compliance with fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. Please contact recruitaccommodation@costar.com for assistance.
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