Are you ready to power everyday life for millions? Join #TeamPowergrid and power your career!
An exciting opportunity has arisen to join a forward‑thinking organisation powering 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire, and northern Lincolnshire areas. Northern Powergrid is committed to creating a greener energy system while delivering exceptional customer experiences and setting new standards in the energy sector.
We are on the look out for a customer‑centric professional who is committed to delivering exceptional “10 out of 10” service in every interaction. You will embody a “Customer First” mindset, provide quality and professional service while balancing the importance of both process and outcome. Your ability to create positive experiences and resolve issues effectively is key to your success.
As a Contact Centre Team Leader, you will be passionate about people, thrive in face‑paced environments and love to make a difference. You will lead a team of Customer Service Advisors, helping them deliver top‑tier support and a consistent 10/10 experience with every interaction.
We’re not just keeping the lights on, we’re building the network of the future, and we want you to help lead the charge.
Along with a competitive salary between £30,424 – £33,323, we also offer great benefits such as:
- Enrolment into our Pension Scheme with a generous company contribution
- Annual leave of 25 days, increasing with service + bank holiday entitlement
- Fully supported and structured training programme
- Reward and recognition scheme
- Employment benefits package including free tickets to local tourist attractions
- 24‑hour shift pattern which attracts a generous 27% shift allowance
We’re excited to hear from candidates with a passion for our company, the industry and a desire to succeed!
What you’ll be doing:
- Lead, coach and inspire your team to shine
- Balance leadership with hands‑on support on the Contact Centre floor
- Champion customer experiences across multiple channels such as social media, web chat, email & CRM
- Collaborate with other leaders to drive performance and engagement
- Keep safety at the front and centre for both colleagues and customers alike
What you’ll bring:
- 2 A Levels or NVQ Level 3 or ONC in Business Management
- A genuine care for customers and colleagues
- A positive attitude and love for fast‑paced environments
- Strong customer service and communication skills
- Confidence in handling a wide range of contacts
- Great attention to detail and organisational skills
- Solid IT skills, especially with Microsoft Office
Never worked in the energy industry? No problem!
We’ll give you all the knowledge, it’s your attitude and leadership that counts!
Join Northern Powergrid in powering communities, supporting the transition to net‑zero emissions, energising your career and being part of a team that makes a real difference every day.
If you would like any further information, please contact sarah.tolchard@northernpowergrid.com
Key dates:
Closing date for applications: 16th July 2026
Interviews: Week Commencing 27th July 2026
Applicants are considered on the basis of their suitability for the post, irrespective of sex, marital status, sexual orientation, gender re‑assignment, race, age or disability, in accordance with the Equality Act 2010.
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