Service Desk Team Lead | £55,000 – £60,000 | UK/Hybrid |

Role Overview

Service Desk Team Lead for a Microsoft Gold Partner MSP working in the healthcare and education sectors.

Lead a team of 10 second‑line engineers located in Bristol and Glasgow.

Responsibilities

• Act as the point of escalation for the team and communicate with third‑party customers.
• Manage Azure migrations, server upgrades and other projects across the Microsoft Stack.
• Provide technical guidance and support to team members.

Qualifications

• Strong technical background with experience in Windows Server, Azure and the Microsoft ecosystem.
• Previous support role experience, ideally 2nd line or higher.
• Excellent communication and leadership skills.

Benefits

• Salary up to £65,000 + bonus.
• Hybrid working model: 3 days a week onsite; choice of office in Bristol, London, Newcastle or Glasgow.
• Medical care options, EV scheme and other benefits.

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