System Service Representative – Customer EngineerLocation: Guildford
Hours: Full Time
Pay: £30,000 (Gross) a shift allowance of £14,000 per year (paid £1,166.67 per month before tax and deductions)
Car: Vehicle provided for the role
Join Our Client’s Reputed Team!
Our client is hiring for a friendly and professional System Service Representative to join their Customer Engineering team. This is a fantastic opportunity to develop your technical support skills across a variety of multi-vendor hardware platforms, including servers, storage, network equipment, and more.
What you’ll be doing:
- Providing hardware installation and break‑fix support for diverse IT equipment in client environments.
- Assisting senior engineers with technical support activities across products like hand‑held devices, laptops, servers, and network gear.
- Developing broad technical expertise in Data Centre hardware, including servers, power supplies, and storage solutions.
- Working within a shift pattern that covers 24/7 maintenance, including late shifts and weekends, supporting clients effectively.
- Following manual handling practices and using hand tools and test equipment to diagnose and resolve issues.
- Maintaining security awareness and working independently to meet service level targets.
- Communicating clearly with clients and team members, upholding the brand’s professional image.
What you’ll bring:
- Manual dexterity and ability to handle hardware safely and effectively.
- Strong problem‑solving and analytical skills, with a creative approach to troubleshooting.
- Flexibility to work varied hours and shifts, with full support from the team.
- A full UK driving licence and willingness to travel within the designated regions.
- Good IT knowledge and the ability to work independently while being supported remotely.
- Excellent communication skills suited to engaging with different audiences.
- Security clearance may be required.
Preferred skills:
- Troubleshooting expertise with proven resolution delivery.
- Client‑facing experience.
- Experience working on multi‑vendor products or Cisco network equipment is advantageous but not essential.
What we offer:
- Full training to build your technical support capabilities.
- Opportunities to grow your skills in a dynamic environment.
- Supportive team culture with flexible working hours.
If you’re eager to kick‑start or advance your career in technical support and enjoy working in a collaborative environment, we’d love to hear from you! Apply now to join a leading organisation committed to excellence in customer service.
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