Hybrid Service Desk Team Lead — Hands-On IT Support

Ascent People Ltd is recruiting a Service Desk Team Leader in the East Midlands (Derby) with a 50/50 hybrid remote option. The role leads a small team, remains hands-on with first‑line support, and handles escalations as needed.

A strong ITIL background and experience with Office 365 are essential, with a benefits package offered. The successful candidate will grow the service desk, uphold high standards, and drive customer satisfaction KPI improvements while mentoring the team in a

#J-18808-Ljbffr…