Operations and Campaign Junior Manager – Retail Media

About The Role

Operational backbone for UK Retail Media campaign delivery, driving post‑contract excellence, client satisfaction, and seamless execution at HelloFresh (UK).

What You Will Be Doing

• Manage post‑contract campaign operations: Own end‑to‑end execution of live Retail Media campaigns from contract sign‑off through to delivery, post‑campaign reporting, and client sign‑off, ensuring all campaigns meet agreed SLAs and are delivered on time and on brief.
• Coordinate cross‑functionally: Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.
• Handle inbound campaign requests: Work closely with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role and eventually managing inbound campaign requests independently.
• Maintain and develop client relationships: Support ongoing relationships with existing advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle and laying the groundwork for repeat business.
• Support reporting and insights: Compile and deliver post‑campaign reports, track performance against KPIs, and identify operational improvements or trends to share with the wider RM team.
• Keep CRM up to date: Own the accuracy of campaign and client data within our CRM (HubSpot), ensuring pipeline status, campaign milestones, and client communications are consistently logged.
• Contribute to process improvement: Proactively flag operational bottlenecks and support the broader team in refining workflows that improve automation, efficiency, reduce errors, and scale with business growth.

Who You Are

• Detail‑oriented and precise – you take pride in accurate execution and understand that operational errors directly impact customer experience and client trust.
• Organised and proactive – you manage multiple moving pieces simultaneously, keep timelines on track, and anticipate issues before they become problems.
• Client‑focused – you build rapport with clients and agency contacts, keeping communication clear, timely, and professional throughout the campaign lifecycle.
• A collaborative team player – you are comfortable working across internal teams and external partners and bring a solutions‑first mindset.
• A clear communicator – you translate operational complexity into simple, actionable updates for clients, internal teams, and senior stakeholders.
• Curious and eager to learn – you have a genuine interest in Retail Media and advertising and are motivated to grow your knowledge as the industry evolves.
• Adaptable – you thrive in a dynamic environment where priorities shift and no two campaigns are exactly alike.

You have…

• Relevant experience (2+ years preferred) in campaign operations, ad operations, account management, or a similar role, ideally within Retail Media, digital advertising, e‑commerce, or a related industry.
• Strong organisational and project management skills with demonstrated ability to manage multiple campaigns or workstreams simultaneously.
• Client‑facing experience – comfortable managing day‑to‑day communication with brand or agency contacts, maintaining professionalism and responsiveness.
• Analytical foundation – comfortable working with data and eager to develop the ability to identify insights and compile client‑ready summaries.
• A bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.

Nice‑to‑have

• Experience in e‑commerce (CPG/FMCG), Retail Media, or digital advertising.
• Familiarity with the logistics of physical sampling, inserts, or warehouse‑based campaign delivery.
• Understanding of the evolving Retail Media landscape in the UK market.
• CRM proficiency – experience with HubSpot or similar platforms to track pipeline, campaigns, and client interactions.
• Experience contributing to cross‑team campaigns and understanding cross‑team project or campaign delivery.

What You Will Get In Return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog‑friendly office (London site only)
• Nursery support scheme
• Cycle‑to‑work scheme
• Group Life Assurance

Location

The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

Requirements

To be considered for this role, you’ll need to have the independent right to work in the UK, as we’re unfortunately unable to provide sponsorship at this time.

Hybrid Working Policy

We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you’re applying for, please consult with your recruiter.

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