We are looking for a full-time Deputy Operational Manager to join Holgate Primary Care Network (PCN). The role may include some evening and weekend work.
The Deputy Primary Care Operational Manager supports the delivery of high-quality, safe, and efficient primary care services. Working closely with the Primary Care Operational Manager, you will assist in the day-to‑day operational management of services, ensuring organisational objectives, quality standards, and performance targets are achieved. The role involves supporting workforce management, service improvement, governance, patient experience, and performance management while promoting a culture of continuous improvement and collaborative working across multidisciplinary teams.
Responsibilities
- Supervision of Care Co‑ordinators
- Induction and training of new members to the team
- Monitor holidays and sickness records of care co‑ordinators
- Carry out regular supervisory sessions with care co‑ordinators – offer support and training. Monitor teams’ performance
- Carry out annual appraisal
- Oversee and lead on a variety of workstreams, including: Population Health Management, Hypertension Pathway, Delivery of EiCH, Learning Disabilities, Cancer Care Reviews, Dementia, Covid and Flu vaccination programme
- HR: Ensure all PCN staff have an up to date and standardised job description
- Utilise and update Teamsnet – focusing on the library function and ensuring information is shared to PCN staff members
- Ensure all PCN staff are up to date with mandatory training
- Assist operational manager with PCN policies
- Using GP systems (System One) to identify and record patient information
- Other duties as requested by the Senior Manager, Operational Manager or Clinical Director
- Networking and developing and maintaining relationships with varied workforces
- Admin meetings with practice – maintain relationships with practices and promote communication
- Stationary order and requisitions
- Liaise with IG lead to ensure correct coding and data entry
- Liaise with safeguarding lead
Qualifications
- Experience of working in an NHS setting
- Experience of working in a team leader role
- Experience of working in primary care or a primary care network
- Project Management experience
- Experience of SystmOne
- Experience in Rota Management
- Good standard of education with excellent literacy and numeracy skills
Holgate Primary Care Network (PCN) consists of the following three practices in the Middlesbrough area: Linthorpe Surgery, Borough Road & Nunthorpe Medical Group & Village Medical Centre. Two of our practices are well established training practices with excellent GP Support.
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