Service Desk Team Lead: Drive Performance and Excellence

Northgate Vehicle Hire Limited is seeking a proactive Team Leader for the Service Desk to drive a high-performing team and ensure top‑quality customer support for both internal and external customers in the UK. You’ll lead from the front, foster a positive culture and deliver improvements in a fast-paced operational environment.

Key responsibilities include coaching the team to meet KPIs, collaborating across departments, and driving service excellence.

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