Manager, Process Excellence – HRSD / HR Process Transformation

Responsibilities

• Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
• Lead continuous improvement initiatives using data, feedback, and operational metrics
• Conduct process reviews, identify root causes, and implement sustainable improvements
• Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes
• Build reporting and dashboards to provide visibility into performance and improvement opportunities
• Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
• Establish and drive global process standards, templates, and documentation across People Operations
• Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
• Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
• Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience

Preferred Education

• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
• Master’s degree (MBA or equivalent) is preferred

Preferred Experience

• 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments
• Proven track record in process improvement, redesign, or operational transformation initiatives within HR
• Hands‑on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms
• Strong understanding of case management, service delivery models, and self‑service frameworks in HR
• Strong analytical and problem‑solving skills with a data‑driven mindset
• Ability to influence stakeholders and lead change across global, matrixed environments

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